Policy

Guest Policy:

Check In: 12:00PM              Check Out: 11:00 AM

Cancellation & Refund Policy:

Free cancellation until 7 days before arrival. The guest will be charged the total price of the reservation if they cancel after the 7 days before arrival. Guest will be charged a prepayment of the total price of the reservation in the 7 days before arrival. Once checked-in, all the bookings are non-refundable and non-transferrable.

Refund takes 7-10 working days if booking is cancelled within the policy.

Terms & Conditions:

  • Age Policy: 18 years onwards
  • Full room price will be charged in case of late check out.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to Government regulations, a valid Photo ID must be carried by every person.
  • Management reserves right to admission.
  • Smoking is not allowed in cottages; we have designated smoking areas.
  • Outside food is not allowed.
  • Pets are not allowed.
  • Guests are requested not to invite outside visitors in the room during their stay.

Privacy Policy:

  • Use of your information.
    • We collect your information for the safety of our guests and to understand who we are accommodating at our properties, for the safety of our staff. In addition, website user and guest data are collected for statistical analysis and security purposes. When you visit our website, we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytical use. For reservations, we send guests confirmation emails and will therefore require your email address. Exceptions may occur in case of us needing to contact previous guests in relation to post or lost property
    • Reservation data: For us to confirm a reservation for you, we do require some information. This will usually consist of Your Name; Telephone/Mobile number – In case of an emergency; Gender; Nationality; Date of Birth; Identification data i.e. Passport, Driving License details.
    • Credit card details, including the 3-digit code that appears on the back of your credit card.
    • Email Address: Upon arrival, we will require the same information from your fellow travellers, please ensure they are all aware of this to ensure a quick and efficient check-in.
    • Credit Card Data

In order to guarantee reservations via all channels (telephone, website or smartphone application, but not restricted to), we require a full 16 digit debit/credit card number, name on the card, card type, (we accept VISA, Mater card), 3 -digit security code and the expiry date.

Keeping Guests information updated.

As an accommodation and leisure provider, we have guests returning to our properties on a regular basis. It’s your duty to inform us if any of your personal information, which we hold about you, needs to be updated. We may contact ypu at any time, if you have booked accommodation with us and if we suspect we hold false information about you.

  • Website Security:

The internet is not a secure medium. However, we have put in place various security procedures, including firewalls that are used to block unauthorized traffic to our website.

  • Disclosing Guests personal information to Third parties:

Other than that for the purposes referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).

  • Your Rights:

By submitting your information to us, you consent to the use of that information as set out in this privacy policy. You may request at any time that we provide you with the personal information we hold about you. You may also choose to add, modify, or delete information about you stored with us. Provision of such information will be subject to providing your identity and full address with a utility bill and acceptable photo ID.